Shipping policy

SHIPPING POLICY

Shipping Policy – STYNE

At STYNE, every order is carefully prepared to ensure you receive a high-quality product. Below you will find all the information regarding our processing times, shipping, tracking, and delivery conditions.

Order Processing & Delivery Times

All of our products are carefully prepared before dispatch.

Once your order has been confirmed, the average processing time is 1 to 3 business days, and shipping generally takes 10 to 15 business days, depending on your location and current order volume.

Business days exclude weekends and public holidays.

After dispatch, delivery times may vary depending on the destination country, local customs procedures, and the shipping carrier.

Where Is My Order?

If you placed your order 2 to 3 weeks ago, there’s no need to worry. Your parcel is most likely still in transit and should arrive shortly.

Occasionally, slight delays may occur due to logistical factors beyond our reasonable control.

If your order was placed more than 4 weeks ago and you have not received your parcel or any recent tracking updates, please contact our customer support team so we can investigate the situation.

📧 contact@styne.co

Shipping Destinations

STYNE currently ships throughout the United Kingdom, as well as to most European countries and a number of international destinations.

The destinations currently available for delivery are displayed during checkout on styne.co.

If your country is not available at checkout, please contact us at:

📧 contact@styne.co

Order Tracking

As soon as your order has been dispatched, you will receive a confirmation email containing your tracking number or tracking information.

Please note that it may take a few days for the carrier’s tracking system to display the first update.

In some cases, tracking information may only update once the parcel reaches the destination country or is transferred to a local delivery carrier.

This does not necessarily mean that your parcel has stopped moving.

Exceptional Delivery Delays

Delivery delays may occasionally occur due to circumstances including:

  • High order volumes;
  • Customs clearance procedures;
  • Severe weather conditions;
  • Strikes or logistical disruptions;
  • Carrier delays;
  • Transportation disruptions;
  • Public holidays;
  • Circumstances beyond our reasonable control.

If this happens, our customer support team will be happy to assist you with any available information regarding your shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other charges depending on the destination country.

Where such charges are not collected during checkout, they may be charged by the relevant customs authority or carrier.

Any applicable customs duties or import charges are generally the responsibility of the recipient unless otherwise stated during checkout.

Incorrect Address or Unclaimed Parcel

Before completing your order, please ensure that your shipping information is complete and accurate.

If a parcel is returned due to:

  • An incomplete or incorrect address;
  • Incorrect delivery information provided when ordering;
  • Failure to collect the parcel within the carrier’s specified timeframe;
  • Refusal of delivery;

additional shipping charges may apply if the order needs to be shipped again.

If you notice an error in your shipping address after placing your order, contact us as quickly as possible at contact@styne.co. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Lost or Stolen Parcels

Once a parcel has been handed over to the shipping carrier, its transportation and delivery are handled by that carrier.

If your tracking information indicates an issue or the carrier confirms that your parcel has been lost or stolen, please contact the carrier and our customer support team.

Whenever possible, STYNE will assist you with the investigation and provide any information available regarding your shipment.

Any refund, replacement, or other remedy will be handled in accordance with our Return & Refund Policy and any applicable consumer rights.

Contact

If you have any questions regarding your order, tracking, or delivery, please contact our customer support team:

📧 contact@styne.co

Website: styne.co

We are committed to responding to your enquiry as quickly as possible.

Last updated: 05/10/2026